Our Services
Coaching & Training
AMYcusa is focusing on Customer Experience, Customer Satisfaction and Customer Happiness since these are key at every level of an organisation
From SLA to ExLA
Guidance to change from services based on SLA (Service Level Agreement) to services based on ExLA (Experience level agreement)
Descriptions
Coaching & Training
- 1 to 1 coaching, training or workshops, based on the creation of the awareness that each individual has their contribution and impact on the overall customer experience and customer satisfaction, so reaching the highest customer happiness is a task for each and all in the company.
Roadmap and guidance to Change from SLA to ExLA
- Roadmap and guidance to Change from SLA (Service Level Agreement) to ExLA (Experience level agreement):
- Creating awareness of the WHY: Working with agreements and contracts based on Experience will benefit both parties: Demand (Value for your money)) and Supply (push for continuous improvement to deliver best experience).
- Determining the lagging (e.g. customer happiness) and leading indicators (e.g. Customer Survey, team collaboration, knowledge,…) to be used in your experienced based contracts.
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